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Refund policy

If you are not completely satisfied with your Orora purchase for any reason, please review our return, refund, and exchange policies below.

For an incorrect order or damaged product from shipment, please contact your customer care team at customercare@ororaskin.com within 15 days from reception of your order for a full replacement at no additional charge to you.

For returns, please contact your customer care team at customercare@ororaskin.com within 30 days from receiving your order for a full refund.

Products must be returned in new or gently used condition.  All returns are subject to validation and approval at Orora’s discretion.  Orora monitors return activity by customers for abuse, and if we detect what we consider to be excessive or potentially fraudulent return activity from a customer, that customer may be notified in writing that Orora will no longer accept any returns from that customer, with or without a receipt.  

Please allow for 7 business days for refunds to be fully processed through the system.

 Please note that because we offer free shipping on all of our orders, any shipping charges for returns are incurred by the customer.

 Our Customer Care Specialists are here to assist and happy to answer any questions you may have before or after purchase.  Please contact customercare@ororaskin.com for assistance.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.